Ammentorp, Jette; Bigi, Sara; Silverman, Jonathan; Sator, Marlene; Gillen, Peter; Ryan, Winifried; Rosenbaum, Marcy; Chiswell, Meg; Doherty, Eva; Martin, Peter (2021): Upscaling communication skills training – lessons learned from international initiatives. Patient Education and Counseling. Patient Education and Counseling, 104 (2). pp. 352-359. ISSN 0738-3991

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OBJECTIVES: To collect experiences and to identify the main facilitators and barriers for the implementation process of large scale communication training programs.
Methods: Using a multiple case study design, data was collected from leaders of the individual programs in Australia, Ireland, Austria and Denmark. The RE-AIM framework was used to evaluate the components: Reach, Effectiveness, Adoption, Implementation, and Maintenance of the programs. *** RESULTS: The programs, all based on the Calgary-Cambridge Guide, succeeded in reaching the intended target groups corresponding to between 446 and 3000 healthcare workers. New courses are planned and so far the outcome of the intervention has been investigated in two countries. The fact that implementation, including educating trainers, relies on a few individuals was identified as the main challenge. *** CONCLUSION: Conclusion: Large scale communication training programs based on the Calgary-Cambridge Guide can be implemented and adopted in multiple different healthcare settings across a national health system culture. The importance of standardized trainer education and adaption of the programs to clinical practice was highlighted.

Item Type: Article
Subjects: OEBIG > Kompetenzzentrum Gesundheitsförderung und Gesundheitssystem
Date Deposited: 16 Feb 2021 12:10
Last Modified: 09 Feb 2022 14:20